Welcome to our Family!
MTM Communications has been a family owned an operated company since its conception back in 1980. We understand the importance of hard work and dedication. We also understand the value of you, our client, and the vital role we play in keeping you in-touch with your most valuable asset, your customer. As we welcome you into our family we invite you to look over some of the things listed below. This will help you to familiarize yourself with MTM Communications, the staff, and all the tools you need to make your experience with us a lasting and enjoyable one.
 |
|
|
|
|
|
|
|
|
|
|
Who to contact for what?
Billing ............................................................. Laura Pitchford
Changes to your account ................................. Laura Pitchford*
On-Call Updates ............................................. Fran Varhaul*
New Services or Sales ..................................... Darren McGillvrey
Questions or Comments .................................. Laura & Darren
*if not available any lead operator can help you
Back to Top
Keeping your Account Up-to-Date
In order to provide the best service possible we need your help. If you lose an employee or hire a new one that we will need to get a hold of please let us know. If someone is going on vacation please let us know. If they get a new cell phone or new home phone number please let us know.
There are a couple ways to let us know: 1st - Call (Eug) 607-4000 (Corv) 766-3777 or email any changes to clientinfo@mtm-com.com.
Back to Top
Call Forwarding Features
Call Forward Busy & Call Forward Don't Answer are two great features that the phone company offers. Call Forward Busy- Instead of your customers getting a busy signal it will automatically forward. Call Forward Don't Answer- If you don't answer the phone in so many rings (you set the amount) it will automatically forward.
Back to Top
How to Forward your phones
When you Leave: (to Forward)
Step 1: Pick up your main line and dial your call forward
code (i.e. *72 or 72#)
Step 2: When you hear a second dial tone, Dial your
call forward number Wait for the person to answer.
Step 3: Check that your calls will be forwarded by
pushing your forward code (*72 or 72#). A busy signal tells you Call
Forwarding is in effect.
When you come back: (to Unforward)
Step 1: Press your unforward code (i.e. *73 or 73#)
on your main line.
Step 2: Two quick tones followed by a dial tone
means your calls are no longer being transferred.
If no tones repeat step one.
*If
you have any questions regarding call forwarding please feel free to give
us a call or your local phone company. Thank you!
Referral Program
We value your business and we know you see the value in ours. MTM is that critical link between you and your customer. If you know of another person or business that might benefit from any of our services please let us know. In the welcome packet you received when you signed up for service it had a couple of Referral Gift Certificates. It's simple, just fill out the information in the bottom right hand corner and mail it back to us. If your referral signs up for service you will receive $25.00 to any of the stores on our list. Choose from many great products or services like massage, gift baskets, plants, flowers and many more!